Support

Purchases & Downloads

To purchase a component, simply go through the checkout process and wait for the receipt email which contains download instructions. All downloads are either in MXP or ZIP format.

MXP files are an Adobe file format, and can be installed by simply double-clicking them. This brings up the Macromedia Extension Manager, which walks you through the installatio process and prompts you to save any additional files. Once installation is finished, you may have to restart Flash to see the new content. For components, all you have to do is select 'Reload' in the Components Panel, and the new component(s) will appear under the 'flashextension.net' node.

Sounds and some other items are deployed in ZIP format, which can be uncompressed with any zip decompression utility.

To download free items, simply click on the 'Download' link on the product page and follow the same installation instructions as above.

Sample Files

All components and most other packages come with at least one sample file. You will be prompted to save the files (usually zipped FLA files) during installation. The samples generally contain examples of ActionScript, graphics and design to demonstrate a number of different features for the item. Of course, if you have other questions about features and functionality, feel free to email us.

Questions

All questions, comments and feedback, whether they be pre-sales, after ordering, or to request updates or new features can be directed to support via the forum. For questions about a specific product, please post in the corresponding forum:

Components
Animations
Tools (iK'motion, ScribbleBot, etc.)
Miscellaneous
FAQ



You will most likely receive a response within 24 hours. For common questions, we have a FAQ:

Frequently Asked Questions

Thanks for visiting our site!